Refund Policy

TechPasal Nepal follows a transparent and fair refund and return process to ensure customer confidence and satisfaction.

Eligibility for Refund or Replacement Refunds or replacements may be approved if: The product received is defective, damaged, or incorrect The issue is reported within 48 hours of delivery The product is unused, uninstalled, and returned in original packaging

Non-Eligible Cases Refunds or returns will not be applicable in cases of: Change of mind after delivery Damage caused by misuse, mishandling, or negligence Products that have been used, installed, or altered Discounted or clearance items, unless defective

Review Process Customers must submit a return or refund request along with valid proof (photos or videos). Each request will be reviewed by our team before approval.

Refund Method & Timeline Approved refunds may be issued through replacement, bank transfer, or digital wallet. Processing may take 5–10 business days after approval.

Final Authority TechPasal Nepal reserves the right to make the final determination regarding all refund and replacement requests.